Refund

The refund will be made via the same payment method used to make the purchase. If you have used more than one payment method, it will be refunded to both methods proportionally.

Once a request has been made online and the products returned to us, your refund will be processed. Refund times and methods depend on the method of payment used for the order:

Debit or Credit card:

refund method: Credit on the bank account linked to the debit/credit card used.

refund delay: 14 working days if you used an immediate debit (if you used a deferred debit card, the credit will appear in the same conditions as debits usually do)

Paypal:

refund method: Credit on the PayPal account.

refund delay: 14 working days.

Voucher:

refund method: Voucher sent by email.

refund delay: 24 hours (5 working days by Post).

Please note that when an item is returned by a courier, the refund will be processed as soon as the return is received and confirmed at the warehouse. You will receive a confirmation email as soon as the refund is processed by our accounts department

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so they can speed up the process.